Questions & HelpMichael König-Weichhardt
Please let me know when you found a bug!
41Replies145views2026-10-14Activity
This platform is very new and bugs can arise! Feel free to leave all problems related to this platform or your subscription here! I will make sure to fix them as fast as possible!
Comments
Hi Master, I'm trying to access the courses I was taking, but the videos aren't showing up, only the introductory text. Could you please help me?
Hello Claudio! Are you using an iPhone? Have you tried other browsers?
It is possible to see them now; thank you very much. I am using a laptop with Windows 10, Firefox, and Chrome.
Ground is that the old Safari browser does not support the AV1 codec, but AV1 is the future, the best video codec.
Hi. Tried today to watch on Iphone and got this message: "this device cannot play AV1 video".
Hi. Just checked now (sorry for the delay). So, now it says "can't load videos" - that's using Safari on the iphone. Could be my phone, which is not so new. That said. Safari on my mac doesn't load the videos at all. I can play them on Edge. I will try another browser on my phone, but not right now, because I'd rather train. 😊 Will let you know when I do.
Thank you for testing again! I have emailed you a few short questions about your iPhone and Mac, so we can tell whether it is the device or something on our side. Until then, Edge on your Mac is the reliable way to watch the lessons. — Michael
Hi Anne, I checked this again, and I’m sorry for my earlier assumption. The “this device cannot play AV1” message was misleading: a video load failure does not prove that your iPhone is incompatible. I’ve removed that check and updated the player. Please reload the course page and try the video again on your iPhone. If it still fails, tell me which course and lesson you tried, and I’ll investigate the playback error. — Michael
I got the monthly plan but none of the courses were unlocked. I thought the payment didn't go through so I tried it again and still didn't work and I was just charged twice.
Update: the double charge is sorted out, and I have sent you the details by email. Thank you for your patience. — Michael
It should work now! :) Sorry for the problem
Hello Michael, When I try to view my membership and billing, I get something like: Your membership must be verified before any changes can be made. Please contact support. Greetings, Richard
Hello Shifu, Could you please make sure I'm unsubscribed as for now? I can't seem to find how to manage my subscription or cancel it, I need to make a small break. Thank you very much.
Hi Ahmed, I’ve canceled the automatic renewal of your Monthly Membership. The subscription is confirmed as canceled, and you won’t be charged for another renewal. You’re welcome to rejoin whenever you’re ready. I’m sorry the cancellation option was hard to find. — Michael
In the profile settings where you can set checkmarks, "Stay up to date". If I do it, the next time I go in it's gone again and I have to set it again. The checkmark does not stay permanently.
Hello Richard, thank you for your note. Today, I checked the saving in the profile live: The checkbox "Stay up to date" is only permanently set after you have opened the confirmation link from the email. The previous message "Profile saved" was misleading for this; a note about the required confirmation now appears in the profile. Please check the box again, save, and open the link from the latest email within 15 minutes. If no email arrives or the checkbox disappears again afterward, please let me know. — Michael
Hello Shifu, I tried canceling my subscription using the Manage Membership link and I keep getting the message: ACCESS SERVICE UNAVAILABLE.
Hi Edwin, I checked your subscription: renewal is already scheduled to stop at the end of your paid period, while your course access stays active until then. Please reload the site and try Membership again. If “Access Service Unavailable” still appears, let me know and I’ll check that session. — Michael
I did not purchase through Stripe but through Link. You can not cancel through Link, they just send you back to your website to manage subscriptions. Anyway, don't be too stressed about it, sort it out when you have the time. I know you are quite busy with the new website.
Hi Edwin, thank you — I checked the actual subscription. Link is Stripe’s accelerated checkout method, so your active subscription is still stored and billed in Stripe even though Link handled the payment. You are correct that Link itself cannot cancel it. I have now added the missing self-service management to Profile Settings under Membership. Your subscription is active and the latest invoice is paid. The Cancel button there stops the renewal at the end of the current paid period, so access is not removed immediately. — Michael